I am having 4 and a half years of work experience in the Hospital Operations and Procurement department of Salma Kafeel Medical Services and Fertility & Genetic Services (Pvt) Ltd. Islamabad.
Core Responsibilities
- Supervision of OPD & IPD Departments.
- Managing & supervision of OPD, appointments, patients.
- Scheduling of OPDs and doctor’s roaster.
- Supervision of IPD Department.
- Day to Day reporting to management of OPD & IPD.
- Supervision of Admissions & Discharge department.
- Managing of Staff roasters.
- HMS Olive Trees (olivecliq.com) main focal person and expert trainer.
- Insurance Panels.
- Receive and respond to patient feedbacks.
- Resolve patient’s day to day issues/complaints.
- Reply to patient’s online queries (Web, Emails, Facebook, WhatsApp).
- Daily/Weekly meetings with management regarding patient feedback, queries and complaints.
- Training of new joining staff (OPD, IPD, A&D, HMS).
- Meetings with doctors regarding their feedbacks, patients issue and complaints.
- Supervision of PSD staff timings.
Currently working at PHC as GM Administration/HR & Operations.
With an aim to deliver quality services and products on time through PHC to their esteemed customers/clients and serve humanity.
- End-to-end responsibility for managing supply chain function.
- Cost efficiency.
- Smooth Delivery from buyer warehouse to customers.
- Smooth supply chain processing.
- Vendors registration.
- Locking of credit terms and credit limit.