M. RAhim Yousafzai

GM Administration/HR & Operatoins

I am having 4 and a half years of work experience in the Hospital Operations and Procurement department of Salma Kafeel Medical Services and Fertility & Genetic Services (Pvt) Ltd. Islamabad.

Core Responsibilities

  • Supervision of OPD & IPD Departments.
  • Managing & supervision of OPD, appointments, patients.
  • Scheduling of OPDs and doctor’s roaster.
  • Supervision of IPD Department.
  • Day to Day reporting to management of OPD & IPD.
  • Supervision of Admissions & Discharge department.
  • Managing of Staff roasters.
  • HMS Olive Trees ( main focal person and expert trainer.
  • Insurance Panels.
  • Receive and respond to patient feedbacks.
  • Resolve patient’s day to day issues/complaints.
  • Reply to patient’s online queries (Web, Emails, Facebook, WhatsApp).
  • Daily/Weekly meetings with management regarding patient feedback, queries and complaints.
  • Training of new joining staff (OPD, IPD, A&D, HMS).
  • Meetings with doctors regarding their feedbacks, patients issue and complaints.
  • Supervision of PSD staff timings.

Currently working at PHC as GM Administration/HR & Operations.

With an aim to deliver quality services and products on time through PHC to their esteemed customers/clients and serve humanity.

  • End-to-end responsibility for managing supply chain function.
  • Cost efficiency.
  • Smooth Delivery from buyer warehouse to customers.
  • Smooth supply chain processing.
  • Vendors registration.
  • Locking of credit terms and credit limit.